FAQ

SHIPPING

Goods will be despatched within 48hours of order confirmation.

Delivery within Australia is by either Australia Express Postbag, or by Courier, depending on delivery address.

International deliveries will be sent by Australia post or DHL, with tracking number advised to customer once despatched. Delivery in most cases is within 10 business days maximum.

RETURNS

Goods received that do not meet your requirements can be returned or exchanged within 14 days of receiving the item, together with a Return Authorization Number from our office. Goods must be returned in as new condition, with all packaging and goods free of any damage or wear. 

Where goods are returned without exchange, the order value will be refunded less a delivery charge of $10 for Australian purchases, and less freight charge (as shown on order) for international purchases.

For return authorization please contact our office by phone or email within 7 days of receiving the items. Instructions will be given as to how best to return the items.

CONTACT DETAILS

A   :  Shop 9 Library Walk  |   601-611 Military Road  |   Mosman NSW 2088  |    AUSTRALIA

Ph :  +612 8068 5503

E   :  office@rafiachic.co

​​